To provide you with an easily accessible reception area and an information area.
Facilitate your steps.
To offer you furniture to sit down.
Inform you free of charge about the local tourist offer.
Offer you free access to wifi.
Display and broadcast its opening periods in at least two foreign languages.
Be open at least 240 days a year, including Saturdays and Sundays, during the tourist season.
To answer all year long to your mails.
To provide a permanent reception service with staff who speak at least two foreign languages.
To ensure the supply of tourist maps, plans and tourist guides on paper.
To give you access to its trilingual website.
To distribute its tourist information also on paper translated into at least two foreign languages relating to :
– all classified tourist accommodations including at least the name of the establishment, postal address, e-mail, website address, telephone number, and the level of classification;
– monuments and cultural, natural or leisure tourist sites, which may include an indication of the usual rates, the periods and times when they are open to the public, the website and the telephone and postal contact details;
– events and animations;
– emergency telephone numbers.
Update annually its tourist information.
Display emergency telephone numbers on the outside.
Present all the qualified offer of its intervention zone for all the customers.
Deal with your complaints and measure your satisfaction.
To respect a quality approach.
To put at your disposal an adviser in stay.
To guarantee the reliability and the topicality of the information on the local tourist offer.